“How much does a bot cost?” is like “how much does a car cost”. It depends on what it has to do. Let’s break the price into parts so you know what you’re paying for.
What drives the price
- Scenario. A few buttons with answers is one thing. Booking a service with a choice of specialist and time is quite another.
- Integrations. Should the bot pass leads to a CRM, take payments, check stock?
- AI. Are buttons enough, or should the bot understand free-form messages and answer in its own words?
- Messengers. Telegram, Viber, WhatsApp, Instagram — each channel has its own specifics.
Three levels of complexity
A bot for leads and answers. Menu, answers to common questions, leads sent to Telegram or a CRM. With ORBITA — from 6,000 ₴, 3–7 days.
A bot with integrations. Bookings, payments, order statuses, data exchange with a CRM or accounting system. Integration is added to the bot’s price — from 6,000 ₴ per system.
An AI-powered bot. Understands questions asked in the customer’s own words, knows your price list and documents, finds products by description. An AI assistant — from 18,000 ₴, 1–2 weeks.
Costs after launch
To be honest about what’s often left unsaid: a bot needs a server (usually a few hundred hryvnias a month), and an AI bot also needs to pay for language-model requests, which depends on the number of conversations. Support and improvements are optional, from 3,000 ₴ a month.
How not to overpay
- Start with a minimal version. Launch the main scenario, see what customers actually ask, and only then add features.
- Fix the scope in the contract. The price should be known before work starts and not grow along the way.
- Keep everything in your name. The bot, server and code should belong to you — so you don’t depend on the contractor.
Not sure which level you need? Describe the task — at a free audit we’ll suggest the simplest solution that does the job.
